What happens when we talk to machines? Lean on chatbots as if they were human? Turns out there are some serious consequences to us as humans, according to Sherry Turkle, in her new book, “Artificial Intimacy: Who We Become When We Talk to Machines.”
Set aside the anecdotes of efficacy and the narratives of salvation by chatbot that are circulating by AI boosters, you really have a technology that has the potential to fundamentally change us, and in ways that have consequences for ourselves and for society.
Silicon Valley and AI boosters are whooping it up about their favorite technology and the miracles it has wrought, but there are more insidious consequences if we start talking to these chatbots and treating AI as if they were a human.
Turkle captures those consequences at length in this book. In short, they
“don’t teach us what we need to know about the give-and-take of real relationships, or the friction, risk, and complexities of love. They don’t show us how to deal with loss by internalizing what is gone. They take on work assignments but don’t care if we have a sense of mastery or agency.They are good at keeping us busy, but can’t give us a sense of place. And they don’t teach us about empathy, or about human lives that are always embodied, social, and lived in shades of gray.” p. 218
As I read Turkle’s take on generative AI and chatbots that people starting treating as companions, and as human, I think I get it.
Generative AI and chatbots have the potential of crippling us as humans. Of turning us into hermits in our homes where speaking to a chatbot is more real than with a person in the world. Of shielding us of the very things in life, though difficult, are necessary for our growth.
Even worse, this technology of human impersonation, because its design is always to tell us what we want to hear, can extend a narcissistic mirror to us where we are deceived in believing that we can’t do wrong; that we are geniuses; and that all our answers are found in machines.
I have read through Turkle’s book once, but “Wow!” there is so much there, I am sure I will stew and read and reread and write on this for sometime.
The practical take for now, at least for me, the problem with chatbots and generative AI happens when you treat its output as human and forget the machine that generated it. That action alone degrades us as humans and elevates what is just machine to our level. We should not let ourselves be dazzled by magic!
I highly recommend “Artificial Intimacy: Who We Become When We Talk to Machines” by Sherry Turkle.
Every educator needs to read this one in order to put, not just generative AI and chatbots in their proper place, but to potentially help students to keep the proper perspective on all technology in age of constant AI and technological hype.
More to come to his book.
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