But when should we resist this temptation to speak with our words of wisdom? The art of "not speaking" is an important part of communicating. Ramsey offers us some advice on when not saying anything is better than speaking.
- You have already said too much. It's not hard to know when you've reached this point. This is the "open-mouth-insert-foot" point of communicating. When you have said more than you should have already, usually trying to make it better by saying more makes things messier. Being able to recognize that you can't say anything else that will help the situation means telling the teacher inside that this is one time to teach means to be silent.
- Someone comes to you to vent. We've all taken these phone calls and had these conversations. A parent calls us to vent their frustrations, even though they aren't really just upset about a decision we have made. Or, a teacher is frustrated with how things are going in their fourth period class. Deep down, they know you don't have the answers, and they know you did not hand pick those students to terrorize them for a semester. They just want to vent. Being able to recognize when someone comes to you in order to vent means telling the teacher inside that his wisdom will probably not help in this situation.
- You are mad. This is common sense. Things said in anger are often rash and counterproductive, period. Just like you shouldn't respond to an emotionally charged email immediately, you should recognize when you can't be objective and get beyond your own feelings. Being able to recognize when your feelings are an obstacle to clear communication means telling the teacher that now is not the time to respond.
- Finally, you don't know what to say. There is absolutely nothing wrong with being silent, especially when we don't know what to say or how to respond. Perhaps it might be beneficial to just say, "I don't know what to say" if you just can't stand the silence. Trying to fill space with inane words and language doesn't help anyone. Being able to recognize when you don't know what to say means telling the teacher inside of you, silence is OK, or just admitting that you don't know what to say is acceptable.
NOTE: Robert D. Ramsey's book How to Say the Right Thing Every Time: Communicating Well with Students, Staff, Parents, and the Public is full of advice and lists of making the most of communication with everyone. It is an excellent addition to your administrator's library.