tag:blogger.com,1999:blog-2158157279489866895.post2394509856581016378..comments2024-03-13T06:04:34.407-04:00Comments on The 21st Century Principal: Learning from Verizon's Experience: 5 Lessons for School Leaders About Social MediaJohn Robinson Ed.Dhttp://www.blogger.com/profile/14155145743617621924noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-2158157279489866895.post-49452791847812168652011-12-31T19:08:46.476-05:002011-12-31T19:08:46.476-05:00Thanks for the additional example. Netflix did not...Thanks for the additional example. Netflix did not handle the social media fallout too well either during that crisis. I remember reading many and scathing post about their company. It will perhaps take years for them to recover completely. Many customers have long memories and will remember this for quite some time. Thanks for sharing.John Robinson Ed.Dhttps://www.blogger.com/profile/14155145743617621924noreply@blogger.comtag:blogger.com,1999:blog-2158157279489866895.post-20268311002526866252011-12-31T11:19:22.320-05:002011-12-31T11:19:22.320-05:00Another great example of this was when Netflix ann...Another great example of this was when Netflix announced their decision to increase the charge for their services and split the DVD service and streaming service to create Qwickster and Netflix. People took to social media and renounced this decision as well. Although Netflix did stick with its decision to price hike their services they cancelled Qwickster. I still believe they are suffering overall because of the increase in price.Reginald J. Smithhttps://www.blogger.com/profile/01710996263064726235noreply@blogger.comtag:blogger.com,1999:blog-2158157279489866895.post-18241941062964855302011-12-30T21:39:34.104-05:002011-12-30T21:39:34.104-05:00You're welcome. Verizon could have saved thems...You're welcome. Verizon could have saved themselves a great deal of agony had they engaged in some kind of exchange with their customers first. Reputation is everything and online is where it's happening. Thank you for the comment.John Robinson Ed.Dhttps://www.blogger.com/profile/14155145743617621924noreply@blogger.comtag:blogger.com,1999:blog-2158157279489866895.post-89737375203690436922011-12-30T20:21:07.314-05:002011-12-30T20:21:07.314-05:00You got that right. I am surprised such a large c...You got that right. I am surprised such a large company doesn't survey its clients through social media before launching some ridiculous $2 fee. It was only going to anger customers, which it did. Thanks for the post.<br /><br />BobRobert Ryshkehttps://www.blogger.com/profile/04021269992340377103noreply@blogger.com